Careers

This position serves a diverse community in this rapidly growing part of Charlotte.
In addition to developing programs and services for teens, the Teen Services Librarian serves as the primary manager-on-duty in the absence of the branch manager.
Previous experience with branch scheduling and operations, opening/closing a facility and cash handling procedures preferred.
Position Summary Performs professional and technical library work mainly in Teen Services.
This position is responsible for assisting customers in accessing the full spectrum of library resources in multiple formats - print, digital, media, programs, and classes.
Other responsibilities include responding to reference, research/homework and readers' advisory requests; explaining and interpreting the library's services, policies and procedures; managing and promoting the library's collection of materials; and planning and implementation of programs and classes for teens that provide opportunities for lifelong learning, literacy, educational support and workforce development, works with the children's department and attends the youth services meetings.

The Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers.
Essential Functions
Perform circulation activities
Provide service desk coverage
Create and deliver programs to age-appropriate audiences
Prepare program reports
Provide research assistance to customers Utilize integrated library systems software
Assist customers at several service points
Train and assist customers on various library policies, procedures, and processes Maintain library's collection of materials Assist with volunteer management
Promote and markets library's programs; collaborating with Marketing and Communication to generate flyers and materials pertaining to programs

Essential Functions
Promote the library's collection and services
Perform circulation activities
Provide service desk coverage
Provide materials to appropriate bins for transfer
Provides research assistance to customers
Utilize integrated library systems software
Assisting customers at several service points
Training and assisting customers on various library policies, procedures, and processes
Collaborating with Librarians to deliver programming and outreach services
Assisting with volunteer management
Perform shelving and weeding duties

The Library is an equal opportunity employer, committed to diversity in the workplace.

Employee Relations

The Library has a strict policy prohibiting harassment, violence, threats, physical attack, property damage or any other actions that may create a hostile work environment.

Employees attend safety-related training, and each location's safety procedures are continuously reviewed. Library security officers work closely with the Charlotte Police Department.

Compensation

The Library strives to offer competitive compensation packages. All employees are eligible for annual salary increases. Employees and their managers develop individualized work plans used to establish clear goals and provide guidance to the employee. Performance excellence is a continuous, collaborative process.

All Library positions are regularly reviewed to determine fair market-based compensation.

Training

The Library is committed to keeping employees informed of current trends and technologies in order to provide reliable and accurate information to patrons. Training opportunities are available for all employees through classroom courses, e-learning, conferences and seminars.

Library Culture

The organizational purpose of FOREWORD calls for the pursuit of greatness in the service of others. It asks employees to be driven by more than personal gain. It gives meaning to work, conjures individual emotion, and incites collective action.

Each organization, and its brand(s), has a story. And in the Charlotte Mecklenburg Library system, we are its authors. We are a trusted, collaborative and passionate group of curators, connectors, and enablers. What our customers and community seek, we help find, whether that be information or resources for education, work, or pleasure. We have the purpose and privilege of equalizing and improving the lives of all our citizens and advancing our community through trusted content, knowledge, and connections. We are the keepers of our history and the gateway to the future. We improve lives and connect the communities in our system, creating a contagious joy that fuels our mission. In all that we do, we help write the next chapter for Mecklenburg County so that together, we move FOREWORD.